Contact Us
We're here to help with any questions about your orders, remedies, or our services
For general enquiries and order support
orders@stellaronline.co.ukMonday to Friday, 9am - 5pm GMT
[PHONE NUMBER]Our registered pharmacy address
Stellar Online Health Ltd Unit 8e, Duchy Business Centre Wilson Way, Redruth TR15 3RT
When we're available
Mon-Fri: 9am - 5pm Sat-Sun: Closed
How Can We Help?
Order Enquiries
For questions about existing orders, delivery tracking, or order modifications, please include your order number when contacting us. Our team typically responds within 24 hours on business days.
Product Enquiries
If you have questions about specific remedies, potencies, or forms available, our pharmacy team is happy to assist. Please note that we cannot provide medical advice - please consult your healthcare practitioner for guidance on remedy selection.
Practitioner Accounts
Healthcare practitioners interested in opening a trade account or enquiring about our practitioner services should email us with your professional registration details. We offer dedicated support and pricing for qualified practitioners.
Complaints
We take all complaints seriously and aim to resolve issues promptly. If you wish to make a formal complaint, please email us with full details. We will acknowledge receipt within 2 business days and provide a full response within 20 business days.
Medical Emergencies
If you are experiencing a medical emergency, please contact the emergency services immediately by calling 999 or go to your nearest A&E department. For non-emergency medical advice, contact NHS 111.
Regulatory Information
Stellar Online is a registered pharmacy with the General Pharmaceutical Council (GPhC). For complete regulatory and compliance information, including our GPhC registration number, Superintendent Pharmacist details, and how to verify our registration, please visit our GPhC Compliance page.
If you have concerns about our pharmacy services that have not been resolved through our complaints process, you may contact the GPhC directly. See our Complaints Procedure page for details.